“A chatbot is cheap until it starts losing customers.” That may sound dramatic but it’s surprisingly true. Plenty of businesses rush into AI because it looks exciting, only to discover later that a chatbot which can’t understand customers is more frustrating…

A customer in Dubai is more likely to abandon a purchase than wait for a slow reply and that behavior is reshaping how businesses operate across the UAE. According to multiple global customer experience studies, nearly 70% of customers expect a…