AI voice agents can understand intent, handle complexity, and operate 24/7 across phone, WhatsApp, and contact centers, handling real-world pressure. Gravity Base is your trusted AI voice agent agency in Dubai that builds AI voice agent solutions for sales, support, collections, and operations.
Our AI voice agent development services deliver production-grade conversational systems for phone, WhatsApp, and contact centers. We design compliant, low-latency agents integrated with telephony, CRM, and backend systems to improve automation, containment, and customer experience.
SIP, WebRTC, PSTN, and carrier integrations with Twilio, Kaleyra, Vonage, or on-prem telephony. We ensure call routing, DTMF, and PSTN resilience for reliable voice agent connectivity across channels.
Streaming ASR and LLM-powered NLU for English, Arabic, Urdu, Hindi. We optimize acoustic models, intent classifiers, and entity extraction to maintain accuracy across accents, dialects, and noisy environments.
Design conversational flows, fallback strategies, and escalation rules. We craft persona, slot-filling, and context retention across turns to reduce handoffs and improve first-call resolution in live contact environments.
Custom decision logic, business rules, and agentic workflows that execute multi-step tasks. Integrations with Salesforce, Oracle, or custom ERPs ensure actions are transactional, auditable, and tied to outcomes.
Real-time connectors and secure APIs for Salesforce, HubSpot, Genesys, and in-house systems. We synchronise transcripts, tickets, and customer state to enable contextual decisions and automated case handling at-scale.
Risk-free pilots, staged rollouts, and performance tuning. We validate latency, multilingual accuracy, and business metrics, then scale agents across regions, channels, and peak traffic with SLA-backed operational support.
RBAC, encryption, VPC deployment in UAE regions, and immutable audit trails. We implement KYC flows, consent management, and logging aligned with UAE and sector-specific regulatory requirements for enterprise.
Call-quality scoring, drift detection, A/B testing, and CI/CD for models and voice pipelines. MLflow, Prometheus, and custom dashboards ensure reliability, performance SLAs, and ongoing conversational improvements across channels.
Gravity Base’s AI voice agent solutions understands how a production-grade AI voice agent operates inside your contact center, from handling intent and context to escalation automatically. These voice agents help enhance conversations, response speed, and operational efficiency consistently.
As the region’s leading voice AI agent development company, Gravity Base delivers multilingual, context-aware automation across industries. Our team ensures compliance, seamless integration, and measurable operational efficiency for high-volume, mission-critical communication workflows.
From initial strategy to full deployment, we design AI voice agents that combine advanced models, real-time speech processing, and seamless integrations. Every solution is optimized for performance, compliance, and measurable operational impact.
These are real-world stories of how Gravity Base engineered advanced AI voice agents that evolved from simple demos into reliable, compliance-heavy customer interactions.
Partnering with Gravity Base means choosing a team that treats AI as infrastructure, not just marketing.
Unlike IVR, our AI voice agents understand context, remember conversation history, and make decisions autonomously. Unlike chatbots, they operate naturally over voice, across multiple channels, with human-like pauses and intent recognition.
Yes. Our agents support English, Arabic, Urdu, Hindi, and more, adapting to your audience while maintaining accuracy, speed, and natural flow.
Prototypes can go live in 30–60 days, with pilot testing for performance, multilingual support, and call-flow optimization. Deployment scales smoothly across channels and regions.
Finance, banking, collections, healthcare, logistics, e-commerce, government services, and contact centers. Any sector where real-time, accurate, and context-aware voice interactions improve efficiency and customer experience.
Our agents handle complex workflows, from lead qualification and payment reminders to appointment scheduling and escalation to humans. They don’t just respond; they act intelligently on context and intent.
Yes. Role-based access, encryption, audit logs, and UAE-region deployment ensure your data stays private, secure, and compliant with local regulations.
Through feedback loops, retraining, and continuous optimization, agents learn from interactions, improving accuracy, context understanding, and customer experience without extra manual intervention.
Absolutely. You can experience a live AI voice agent demo handling real conversations, so you understand its intelligence, responsiveness, and business impact firsthand.
Understand where AI will create immediate operational lift in your organization. Book an Executive Briefing Today.
WR 1008 – Falcon City of Wonders, Dubai, UAE